At FashionSubstance, we take pride in delivering your carefully curated wardrobe essentials with efficiency and care. Whether you're updating your casual wear, refreshing your professional attire, or exploring seasonal styles, our team ensures every order is processed with precision. All items are inspected, securely packaged, and dispatched from our fulfillment centers within 1–2 business days after payment confirmation. We partner with trusted carriers to guarantee your fashion finds arrive in pristine condition.
Processing times may vary slightly depending on order volume and item availability, but most orders are prepared for shipment within 48 hours. Delivery durations are calculated from the dispatch date and exclude weekends or holidays. For domestic shipments, allow 3–7 business days for arrival. International deliveries typically require 10–20 business days, contingent on destination customs procedures. Seasonal peaks or unforeseen carrier delays may occasionally extend these estimates.
We offer the following shipping options: Standard Shipping (10-15 Business Days): $0-$60; Free Shipping (10-15 Business Days): $60-$9999. The final shipping cost is automatically calculated at checkout based on your order subtotal and destination. Expedited shipping options may be available for select regions—check your cart page for real-time quotes.
We currently ship to over 100 countries across North America, Europe, Asia-Pacific, and select Middle Eastern markets. Some remote locations or territories with complex import regulations (e.g., certain islands or sanctioned regions) may be excluded. During checkout, our system will automatically validate your address eligibility. For specific inquiries about your region, contact our support team prior to ordering.
Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to monitor progress. For consolidated orders with multiple items, tracking may update in phases. Our carrier partners provide detailed transit milestones—from departure scans to local post-handoff notifications. Can't locate your tracking details? Check your spam folder or access order history via your FashionSubstance account dashboard.
While we meticulously plan logistics, occasional delays due to weather, customs inspections, or carrier backlog may occur. If your package exceeds the estimated delivery window by 5+ business days, please first track your shipment for updates. For unresolved cases, contact [email protected] with your order number and current tracking status. We'll initiate carrier investigations and provide replacement or refund options per our Refund Policy if necessary.
International customers are responsible for any applicable customs fees, taxes, or import duties levied by their country's regulations. These charges are determined by local authorities and are separate from your order payment. We declare all packages at full value as required by law. To avoid surprises, we recommend consulting your national postal service or customs office for duty calculators. FashionSubstance cannot prepay or reimburse these third-party fees.
